Specialist Areas

Change Management

Change involves planning, anticipation and being open-minded. It is essential for growth in any environment and we should welcome it as a natural evolution. Anyone can learn how to adapt to market shifts and developments in order to succeed in competitive environments.

The key is to change in order to grow and not for the sake of doing things differently. We can prepare accordingly by shifting our perception and accepting that change is inevitable. This will enable us to achieve the outcome we desire.

Leadership Development

A real leader leads by example and he/she needs the respect of a team to be effective. Leadership qualities can be developed. Learning how to develop rapport and understanding the needs of your team will enable you to help them to reach their potential.

Great leaders have a clear vision and set objectives for their team, which are aligned with corporate objectives. Each member is aware of the common goal and understands his/her role and contribution. We need to create an environment of respect and trust in which honest communication is encouraged.

Our coaching combines theory and practice to help people develop to a level beyond their expectations. By continuously motivating, supporting and setting high standards for your team will enable them to use skills that demonstrate that they can do more.

Effective Communication

Communication is comprised of language, physiology and belief. The way we deliver the words is what gives them meaning. Words start arguments and wars. Although a study implies that words are not important, in fact they do have significant importance. In fact, words used with a different intonation will change the message completely. It is important to interpret the figures data in their proper context and not simply look at the percentage share.

Communication is based upon:

• Body language = 55%
• Tone of voice = 38%
• Use of words = 7%

Rapport is about matching and mirroring someone's tone of voice and body language. Studies show that non-verbal communication is more powerful than we think.

Think about it.

• "It is not what you know; it is what you do with what you know."
• "It is not what you say; it is how you say it."
• "It is not what you do; it is how you do it."

Psychology of Selling

THE DIFFERENCE THAT MAKES THE DIFFERENCE

• Being prepared
• Selling benefits versus features
• Having a plan
• Knowing your customers.

Aim

Whether people are in Sales or Management everyone is capable of raising their game and becoming more. Through Coaching, interaction and participation you will be able to create and sustain an immensely powerful inner drive and motivation. You will be given a new 'tool kit' filled with many Self-Motivational strategies to empower you to take full responsibility and ownership of your results.

Outcomes

• Identify patterns of behaviour that are holding you back
• Replace unproductive behaviours with new positive behaviours
• Benchmark best practices of top performers
• Develop the beliefs, attitudes, processes and behaviours of top performers
• Focus on solutions rather than problems
• Clearly define your target
• Know how to access your 'Resourceful State' at will
• Achieve the results your desire.

Achieving Goals

If we are clear about what we expect from our team and from ourselves and we communicate these objectives verbally and on paper, we have an excellent chance of success. Identifying our objectives is essential and continually adjusting and reassessing them will determine whether our success is sustainable in the long-term.

Learning how to focus on the right things will increase productivity, performance and output. Developing the habit of starting and finishing a task before moving on to something new ensures that momentum is maintained.

Tangible Results:

1. At the end of each day you will have an outcome or a result
2. The key is to have the result that you are after
3. Start out by mapping out a plan of action to follow
4. You will always succeed in achieving your goals if you:
   • Consistently take positive actions
   • Find solutions to problems
   • Never give up.

Public Speaking

They say that many of us fear public speaking more than death. We help you to identify the negative behaviours that are not effective to developing the rapport that you want with your audience and to deliver your message. These can be mumbling, looking down, stuttering, saying 'um', not making eye contact; the list is endless.

What happens when we identify undesirable behaviour and we stop doing it? For instance with eating, we go on a diet and lose weight. Slowly or quickly we gradually go back to our old ways and the weight creeps back on. Why is that?

Because we have not changed the behaviour and so cannot maintain the change for the long-term. In order to sustain this change we must replace the old behaviour with a positive empowering activity or emotion. This enables us to change negative behaviour patterns and develop new behaviours that give us the confidence and ease to become a persuasive speaker.

Public speaking is comprised of:

• Outcome
• Structure
• Chunking
• Attitude
• Response.